Frequently Asked Questions
Shipping & Returns
Do you deliver worldwide?
Yes, we deliver worldwide.
How much does it cost for delivery?
Visit our store and add the products you would like to purchase to your shopping cart. This will automatically calculate the cost of delivering the selected items (based on the delivery destination).
What is your return policy?
If you are not 100% satisfied with your Ozi Air products, please contact us within 7 days of delivery and we will endeavour to provide a solution.
Orders & Purchases
What payment methods do you accept?
We currently accept payments directly on our website from Visa, MasterCard, American Express, Alipay, WeChat pay and PayPal.
Is it safe to use my credit card?
At Ozi Air, we understand the importance of security. Ozi Air’s website is SSL encrypted to ensure your complete privacy and security when ordering online.
My Internet Service Provider filters unwanted email and spam. Could these filters block emails that I wish to receive?
It is possible our communication to you could be automatically filtered into spam. Spam filters restrict wanted and unwanted emails. If you believe this is happening, please consult the help section of your email program or contact your ISP directly to see how to reduce or remove the settings that filter or block emails.
Where can I buy Ozi Air products?
Ozi Air products are available exclusively online. You can purchase Ozi Air products via our online store or via our WeChat store. For more purchase locations, please Contact Us to confirm.
Does Ozi Air conduct product safety testing?
Yes, we do. Ozi Air conducts testing in compliance to Australian Standard AS/NZS2299.1
What is the shelf life of Ozi Air products?
The shelf life of our products are actually a number of years, although we recommend to consume within 12 months from purchase.
Which product is right for me?
All Ozi Air products are suitable to be inhaled by people of all ages and sizes. Ozi Air products are designed for health enhancement and preventative measures only. Our air products are not designed to replace medical aids or prescriptions.
Why is Ozi Air so light?
Ozi Air air does not weigh very much. If you are concerned the aerosol is empty, please press the nozzle you will notice a discharge of some of the cleanest air in the world.
Can’t find the answer you’re looking for?
If you have a question that hasn’t been addressed on this FAQ please Contact Us and we will reply to you personally.